True Professionalism at an Association Management Firm

True ProfessionalismI’ve just completed David Maister’s True Professionalism.  Originally published in 1997 and still relevant today, it is the single best guide I’ve found so far to managing a professional services firm like Verto Solutions.

The most concise part of the book is the table of Critical Business Processes of a Professional Firm.  Most of Maister’s readers are probably lawyers, but on every page this book adds value to any professional providing business services.

After this book I’m taking a break from business books to read Thomas Jefferson, The Art of Power, by Jon Meacham – a Christmas gift from my parents.

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How Does Nick Saban Do It?

Fortune magazine

Fortune magazine

I did some reading about Coach Nick Saban’s leadership philosophy and style in anticipation of the BCS National Championship game Monday night between Alabama and Notre Dame.

There’s an interesting article in the September 24, 2012 Fortune magazine, “Leadership Lessons from Nick Saban” by Brian O’Keefe, a former Birmingham resident who spent time earlier this year inside the Saban bubble in Tuscaloosa. I also read a book by Saban himself, How Good Do You Want to Be?

I lived in Tuscaloosa for three years, while studying the law.  My last season there was one of the 14 national championships for the Alabama football team, also known as the Crimson Tide.

Saban’s book follows the model of the business leader biography that is part biography and part motivation. My favorite books in this genre are by the two Teds.  Ted Leonsis’ is called The Business of Happiness, and Ted Turner’s most recent biography called Call Me Ted.  I highly recommend both books.

Saban’s book is not his best effort.  It was written in 2004, right after he coached L.S.U. to a national championship.  After being in Tuscaloosa for six years and coaching for nearly 40, he’s at the top of his game now.  I think a book after the LSU period was premature, hopefully he will write another book before he retires.

The Fortune article examines the extremely business-like way that Saban runs his football program and his life.200px-Nick_Saban_09_Practice

“If Saban were running a company instead of a football program, he’d be hailed as an elite manager.”

Alabama’s recent football success is linked to Saban’s focus on process, his detailed program for coaches and players and detailed attention to every element of the team.  He is an extreme micro manager, but he’s able to do it because he is so organized, moves so quickly, and never get tired even though he’s 60 now.

Saban’s success at Alabama is measured in wins, revenue, and player academic success.  Last year the Alabama athletic department brought in $124.5 million, mostly from football, and kept expenses to $105.1 million.  That’s a profit of $19.4 million.  Before Saban arrived the revenue was $67.7 million.  Saban’s take by the way averages $5.6 million each year, the total package.

On the academic side, the Fortune article makes it look like Saban’s extreme focus extends to his player’s academic success.  For the last 3 years the graduation rate of Alabama players has been second in the Southeastern Conference (SEC), only behind Vanderbilt University.

But there are some strong feelings about Nick Saban.  I like his style but he is not universally popular.  The Fortune article is almost entirely complimentary, but he angered many people at LSU when he left to briefly coach in the National Football League.  What else bothers people – I’m not sure.  He certainly comes across as being more intense than Alabama’s coach when I was in Tuscaloosa, Gene Stallings.  Coach Stallings was also a winning coach but he was reportedly kinder than Saban.

There are some interesting takeaways from Saban’s book.  I particularly enjoyed the description of his upbringing in West Virginia, helping his parents run Saban’s Service Station and Dairy Queen, right in front of the family home, open from 6 a.m. to midnight.  The book also includes Saban’s 14 Leadership Lessons.

Whatever happens on January 7th, the Alabama Crimson Tide has had a great football season, and Nick Saban certainly deserves some of the credit.  Roll Tide Roll!

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How to Make 2013 a Great Year: Your Guide to a More Productive Life

18MinutesI always enjoy the sense of possibility that comes with an approaching New Year.  Fueled by holiday beverages, and reflected in a roaring fire, I see a more interesting and productive year on the horizon.  Can you see it too?

We all want to live exceptional lives, and most of us know that we must have the discipline to set priorities in order to do this.

But how can we make the thoughts more than just aspirations?  I have a suggestion for you, 18 Minutes by Peter Bregman.

Peter is a blogger for Harvard Business Review, Fast Company, and Forbes magazines.  He provides commentary for CNN, is a frequent guest on public radio, and speaks worldwide on how people can live, work, and lead more powerfully.  He works full-time on helping other people be more productive.

Here are some of Peter’s ideas that I find inspirational as I sketch out what will be better about 2013:

On slowing down the momentum of modern life
Reducing your forward momentum is the first step to freeing yourself from the beliefs, habits, feelings, and busyness that may be limiting you.

On recognizing your own potential
Knowing what outcome you want will enable you to focus on what matters and escape the whirlwind of activity that too often leads nowhere fast.

Leveraging your strengths
Over the coming year, play the game that is perfectly suited to your strengths.

Avoiding surrender after the inevitable failures
It’s critical to recognize to what extent you have a fixed mind-set versus a growth mindset.  This concept is explored in-depth by Dr. Carol Dweck, a professor at Stanford and author of Mindset.  We all have a little bit of both, what matters is that you recognize when you are giving up, and that you keep pushing.  Failure is inevitable, useful, and educational.  Just don’t give up – stay focused over the year – and it will pay off.

On setting goals
Focus your year on the five areas that will make the most difference in your life.

On deciding what to do and what not to do
To get the right things done, choosing what to ignore is as important as choosing where to focus.

To-do Lists
Never leave things on your to-do list for more than three days.  They’ll just get in the way of what you really need to get done.  If I took this one literally I’m sure I would be divorced and out of business by the end of the year.  But I think Peter is making a good point about priorities.

The title of his book refers to Peter’s suggestion that you carve out 18 minutes of each day to use for managing the other 1422 minutes.  5 minutes in the morning for planning your day – deciding what will make this day highly successful.  Then, take 1 minute every hour of the working day, to refocus by reflecting on the hour that just passed – making sure it’s consistent with your plan from the earlier 5 minute session.

Then, at the end of the day, another 5 minutes session to ask yourself how the day went.

Overall, this is probably the best personal productivity book I’ve ever read.  I‘ve recommended this book to association executives, and I’m grateful to our Chief Operating Officer Kathleen Savitz for giving it to me in 2012.  Kathleen knows how to plan and get things done.  Hopefully we can all get a little more done this year.  Here’s to a great 2013!

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Communications and Marketing for Associations – Paid Internship

VSLogoVerto Solutions is looking for an intern to join our Communications & Marketing team.  This is a part-time, paid position.  The ideal candidate will be pursuing a degree in a related field and be interested in trade associations or non-profits.

We’d love to work with someone who Likes social media and is LinkedIn to new and exciting ways organizations communicate with their friends and followers.

We’d like someone to start soon after the New Year.

If you’re interested contact me.

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An AweSOME Evening for Those in Need

SOMELogoCongratulations to SOME, (So Others Might Eat), the D.C. non-profit that helps the homeless, and low income seniors, “restoring hope and dignity one person at a time.”  Fran and I attended their Annual Gala & Auction last night at the National Building Museum as the guest of my friend David Tolson.  David is one of the first friends I made when I moved to Washington 23 years ago.  He’s a successful residential and commercial real estate developer who has more recently been creating data centers.  David was one of three lead benefactors at last night’s 26th Annual Gala & Auction that drew about 800 people.

David Tolson on a deer hunt in Maryland

David Tolson on a deer hunt in Maryland

SOME provides shelter, food, and medical care for those in need in Washington, D.C. , and operates summer camp sessions for low income seniors.  The organization is run by Father John Adams and supported by an amazing roster of companies like David’s, DBT Data.

During the program William E. Conway, Jr. mentioned SOME’s Affordable Housing Development Initiative and personally thanked David for what he’s doing to help make a new complex on Benning   Road in D.C. a reality.

Thank you David for including us last night and for what you’re doing for SOME.

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The Best Books for Association Executives

It’s the time of year when booksellers tell us what books make good gifts for certain categories of readers.  It made me wonder if there was a list of the best books for association executives?  Somewhat surprisingly, I couldn’t find one.  So here is the list of what I think are some of the best books for association executives.

 18 Minutes
By Peter Bregman

What makes this book relevant for association executives is the focus on focus.  Bregman is keenly aware of the increasing distractions of modern life and the difficulty in staying focused on what you really hope to accomplish today, this week, or this year.  Washington, D.C. business leader Ted Leonsis uses radio terminology, saying that  he’s able to accomplish so much because he distinguishes between the “signal” and “noise.”  Ted’s comment was a big help to me and 18 Minutes takes it a step further.  If you are going to accomplish anything meaningful this year you must define your focus.  Without adequate focus, association executives sometimes end up letting their in-boxes run their day.

Read This Before our Next Meeting
By Al Pittampalli

Meetings are the essence of associations, but they don’t always feel as efficient or productive as they should.  In fact, I think association meetings are largely broken and one of the reasons corporate leaders get frustrated with the association environment is because the meetings run so differently from the ones at their companies.  Some of this is due to a culture where all points of view are heard and leaders are more reluctant to leave dissenters behind.  But there is no doubt that association meetings, particularly board meetings, need to run better.  How to do this?  Many articles have been written about the pain and suffering caused by bad meetings.  In Read This Before our Next Meeting, Al Pittampalli give you specific tools and rules for avoiding this.

Pittampalli writes: “Meetings are too expensive and disruptive to justify using them for the most common types of communication, like making announcements, clarifying issues, or even gathering intelligence.”

Seven Principles of Modern Meetings

The Modern Meeting…

1. Supports a decision that has already been made.
2. Moves fast and ends on schedule.
3. Limits the number of attendees.
4. Rejects the unprepared.
5. Produces committed action plans.
6. Refuses to be informational; reading memos is mandatory.
7. Works only alongside a culture of brainstorming.

Following Pittampalli’s Modern Meeting rules in the association environment does have its challenges, particularly rejecting the unprepared and refusing to be informational.  These rules are routinely broken during association meetings that I attend.  But non-profit and association work is almost always considered secondary to a “day job” for board members and other leaders.  In a time when it is increasingly challenging to find good volunteers doesn’t it seem wrong to be too strict about their meeting preparation?

If you play any role in planning or executing association meetings, particularly board meetings, read this awesome and easy to read (66 pages) book.

Quite Leadership: Six Steps to Transforming Performance at Work
David Rock

There are lots of books about how managers should communicate with their team and their peers, but this is by far the most helpful management communication book that I’ve read.  David Rock is interested in neuroscience and the impact of brain functions on communications and leadership.  But after he explains the science he provides simple and straightforward tips to help you get more out of every conversation at work.  Rock suggests a 4-point diagram that includes the directions a conversation can take: tell, complain, ask, or solution.  This book will help you always stay focused on the last two of these.

Permission Marketing
Seth Godin

Seth Godin writes about marketing and entrepreneurship.  He’s a prolific writer of books and blog posts, and a very creative thinker.  He has about a half dozen interesting books, but the one I recommend to association leaders is Permission Marketing.

Every week associations communicate with their members, providing insight or updates and marketing upcoming events.  Communications from the association are accepted and trusted far more than traditional interuption marketing.  For association executives, it means that this trust must be carefully protected or it will be lost.  Don’t forget – every time your association communicates with its members its marketing something.

Drive
Daniel Pink

Mr. Pink is well known in the association community.  He was a keynote speaker at this year’s ASAE Annual Convention, and Associations Now  featured an interview with him leading up to his speech.  I’ve blogged about Pink before and I really think he’s onto something regarding human motivation; quite simply, it takes more than money to motivate and satisfy humans.  We need praise and recognition as much or more than financial rewards.  Drive contains insights that will help you make both your employees and your association volunteers feel more like they are part of a team.

Non-Violent Communication: A Language of Life
Marshall Rosenberg

When it comes to challenging conversations, at home or at work, Marshall Rosenberg gives you the tools to make them more productive and less stressful.  I’ve always thought the title of this amazing book was a little strange, but it’s a really effective guide to improving the quality of your conversations.  Be patient with whoever you’re speaking with and try your best to understand their point of view before you try to meet their needs.  Read this book and you will improve all of your conversations.

How: Why HOW We Do Anything Means Everything
By Dov Seidman

This book is about the most fundamental elements of human existence – trust, reputation, transparency, and culture.  All of these elements are critical to a successful association; in fact they are required for the health and success of every human endeavor.  So much has changed concerning basic human expectations and interactions.

From the Amazon Q&A with Dov Seidman:

For many, business and life has always been about the pursuit of What: “What do we do? What’s on the agenda? What do we need to accomplish?” Whats are commodities; they are easily duplicated or reverse-engineered and delivered faster and at a lower cost by someone else.

How is a philosophy. It’s a way of thinking about individual and organizational behavior. And How we do what we do – our behavior – has become today’s greatest source of our advantage. In this world, How is no longer a question, but the answer to what ails us as people, institutions, companies, nations. How we behave, how we consume, how we build trust in our relationships and how we relate to others provides us with the power to not just survive, but thrive and endure.

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I love reading books about business, success stories and profiles of business leaders.  I enjoy these books because they are interesting and because hopefully they help me be a better association executive.

What books do you think I missed?  If you are an association executive what books have you read lately that helped you be a better leader?

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McLean’s Most Generous Resident?

William Conway in Forbes

Yesterday’s Washington Post column by Robert McCartney highlighted the charitable contributions of William E. Conway, Jr.  Bill Conway is Co-chief Executive Officer and Co-Founder of the DC private equity firm, the Carlyle Group.

We hear quite a bit about Conway’s partner, David Rubenstein, who is currently on the cover of Forbes.  Rubenstein’s charity is more high profile, like pledging to repair the Washington Monument.  But Conway is low key in his giving, and perhaps more thoughtful about which organizations he supports.  This round of donations is $55 million, and Conway says he is eventually giving away $1 billion; this makes him at the moment the most financially generous resident of the town that I live in, McLean, Virginia.

According to Forbes, Bill Conway is the 250th richest person in America with a net worth of $1.9 billion.  Robert McCartney reports that Conway is “studying how to use his wealth to provide long-term solutions for the poor.”  This first round of donations is targeted to job training programs.  I wonder if Conway is investigating how well these non-profits are managed?  My guess is that the answer is yes.

I spoke with Conway briefly at Starbucks earlier this year.  He is one of the more high-profile residents of McLean.  After our conversation I was wondering what someone does with that much money?  Now we know, and the answer is a good one.

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