I’ve just completed David Maister’s True Professionalism. Originally published in 1997 and still relevant today, it is the single best guide I’ve found so far to managing a professional services firm like Verto Solutions.
The most concise part of the book is the table of Critical Business Processes of a Professional Firm. Most of Maister’s readers are probably lawyers, but on every page this book adds value to any professional providing business services.
After this book I’m taking a break from business books to read Thomas Jefferson, The Art of Power, by Jon Meacham – a Christmas gift from my parents.